"What currency does Mucky Duck Crafts use?"
We use Australian dollars. Note that we are happy to ship internationally and depending on what the exchange rates are with your home country, bear in mind that you might get exceptionally good value for money... :)
"How can I pay for my purchase?"
You can pay using PayPal, bank card or bank transfer.
"Will you ship overseas?"
Yes. Although you are responsible for any import taxes that may be applicable. Shipping rates are currently provided for Australia, Europe and North America. If you are interested in having our products shipped elsewhere, please get in touch and we would be happy to provide a shipping quote. Note that the overseas shipping rates quoted are based on the parcel being sent by registered post.
"What is shipping going to cost me?"
We try and find the most cost effective way to ship our goods to you. Typically, the soft, bulky nature of our products means that one of the best ways of shipping is using pre-paid satchels. The weight of your product(s) has a direct influence on how much it will cost to ship it to you.
Within Australia, up to 500g can be posted for $8.25. Between 500g and 3kg, postage will cost $13.40 and between 3kg and 5kg, postage will cost $17.10. For all of these options, parcel tracking with Australia Post is provided as standard.
"How quickly will items be dispatched?"
As quickly as possible! :) I am out and about most days to be able to visit the post office and ship your goods to you ASAP. As obvious as it sounds though, I can't get to a post office when it's shut at the weekends, so typically items ordered at the weekend (or on public holidays) will be shipped on the next possible working day.
(NB: here at Mucky Duck, we are all human :) This means that occasionally we get sick and/or go on holiday... So if there is likely to be any appreciable delay to the shipping of your goods, we will let you know as soon as we can)
"What happens if I have a problem with my Mucky Duck products?"
We strive to ensure that our customers are satisfied with their purchases. However, if you aren't happy with your purchase, please get in touch with us, we would love to help and rectify the problem: email@example.com
"Will the product shipped to me be identical to the one shown in the photo?"
Not necessarily. Typically a number of items are made in one batch, which means that the pattern placing may vary from item to item. Everything is handmade as well, so there will definitely be slight variations in size and shape as a result of the creation process. Also note that different monitors display colours differently, which means that the product colour you see on your screen might differ from the actual product colour.
"Are all products washable?"
With a few exceptions (like our alpaca pram blankets), all of our products are machine washable. Any products containing crinkle material should not be tumble dried or ironed. Any products containing snaps should only be ironed with care - direct contact between snaps & a hot iron may result in the snaps melting.
As with any new textile products, wash like colours together as colours may run. Mucky Duck Crafts Pty Ltd does not take any responsibility for items discoloured by washing with our products.